Is Australia losing the Retail Race?

We can see by the vast number of retailers going under, that retail is not what it used to be. Large and small retailers are closing their doors and losing millions of dollars. Customers are still out there, but their demands and expectations are higher. They will...
Don’t miss out on extra business $$$$$$

Don’t miss out on extra business $$$$$$

  As the retail world evolves, many businesses are getting left behind. It is vitally important to move with the times and embrace new technologies and methods. Having your own Business Coach/Mentor is the “new black”, the must have accessory for any successful...
Magnetize Your Business

Magnetize Your Business

Are you drawing customers back to your business after your initial contact? Make sure you have an up to date email data base, as this is a gold mine for return custom. Make sure you take notes based on what the customer talks about, especially if you want to build a...
R.I.P. Customer Service

R.I.P. Customer Service

It is with great sadness that I have to inform you of something you probably already know, Excellent Customer Service is dead. After conducting many Mystery Shops at large department stores and smaller businesses, we have found that good old fashioned customer...