R.I.P. Customer Service

R.I.P. Customer Service

It is with great sadness that I have to inform you of something you probably already know, Excellent Customer Service is dead. After conducting many Mystery Shops at large department stores and smaller businesses, we have found that good old fashioned customer...

Breaking News – This year's Retail Store Management Master Class will be in Johannesburg!

Retail Store Management Master Class This year’s Retail Store Management Master Class will be held in Johannesburg, April 22 – 23, and will be presented by Mr Retail himself, Retail Rescue’s General Manager, Bryan Young. Tickets are selling fast, so...

Do you advertise for staff with retail experience? You could be making a mistake.

Many Retailers often complain about how hard it is to find good staff, yet they almost always advertise for retail experience.Let’s be honest, Retail is not often thought of as being a long term career path, (which is a shame because it is a great career), so...